This Privacy Policy explains how phfamouse collects, uses, stores, shares, and protects your personal information. We are committed to handling your data responsibly and in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and all applicable PAGCOR regulatory requirements.
Before reading the full policy, here is a plain-language summary of how phfamouse collects and protects your personal information as a Filipino player.
Registration details (name, date of birth, address, mobile), identity documents for KYC, payment information, gaming activity logs, device and browser data, and communications with our support team.
To operate your account, process deposits and withdrawals, verify your identity under PAGCOR KYC rules, detect fraud, comply with AML obligations, improve the platform, and communicate important account updates.
PAGCOR and other Philippine regulatory authorities when required by law, certified payment processors, KYC verification providers, and licensed game studios — all under strict data processing agreements. We never sell your data.
256-bit SSL encryption on all data transmissions, AES-256 encryption at rest for sensitive records, role-based access controls, regular third-party security audits, and mandatory staff data protection training.
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and restrict processing of your personal data. You also have the right to data portability and to object to certain processing activities.
Active account data is retained for the duration of your account. After closure, records required for AML and PAGCOR compliance are retained for a minimum of five (5) years. Other data is deleted within 90 days of account closure.
1.1 This Privacy Policy applies to all personal data collected by phfamouse through: (a) the phfamouse website at https://phfamouse.club; (b) the registration and account management process; (c) gameplay, transaction, and betting activity; (d) customer support interactions via live chat, email, or any other channel; and (e) any other service or communication channel operated by phfamouse.
1.2 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. By registering on or using the phfamouse platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the data practices described herein to the extent that consent is the applicable legal basis for processing.
1.3 Where phfamouse makes material changes to this Policy, active players will be notified by email and/or by a notice displayed at next login. Continued use of the platform following such notification constitutes acceptance of the revised Policy.
2.1 For the purposes of Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, the data controller responsible for your personal data is phfamouse, the licensed operator of the online gaming platform at https://phfamouse.club.
2.2 phfamouse has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection law and for responding to data subject requests. The DPO may be contacted at the email address specified in Section 16 of this Policy.
2.3 phfamouse is registered with the National Privacy Commission (NPC) of the Philippines as a personal information controller, as required under the Data Privacy Act of 2012 for entities processing sensitive personal information above the applicable thresholds.
3.1 phfamouse collects the following categories of personal data:
| Category | Specific Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number and copies | Registration form; KYC verification process |
| Contact Data | Philippine mobile number, email address, residential address | Registration form; account settings updates |
| Financial Data | GCash/PayMaya account number, bank account details, transaction history, deposit and withdrawal records | Payment processing; transaction logs |
| Gaming Data | Game session logs, bet amounts, game outcomes, responsible gaming settings, bonus activity | Platform activity; game servers |
| Technical Data | IP address, device type, operating system, browser type, session duration, referral URL | Automatic collection via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Biometric Data | Selfie photograph for identity matching (KYC) | Identity verification process (high-value accounts) |
3.2 phfamouse does not collect special categories of sensitive personal information beyond what is explicitly described above and what is required under PAGCOR regulations. phfamouse does not collect information about race, religion, political opinions, health status (except where directly relevant to responsible gaming assessments), or sexual orientation.
4.1 phfamouse processes your personal data under the following legal bases as defined under the Data Privacy Act of 2012:
5.1 phfamouse uses the personal data it collects for the following specific purposes:
6.1 phfamouse uses cookies and similar tracking technologies to enhance platform functionality, maintain your logged-in session, remember your preferences, and gather analytics data to improve platform performance.
6.2 You can manage your cookie preferences through your browser settings. However, disabling essential or security cookies may impair your ability to access the phfamouse platform or complete transactions.
6.3 phfamouse does not use advertising or cross-site tracking cookies. No phfamouse player data is shared with third-party advertising networks.
7.1 phfamouse will not sell, rent, or trade your personal data to any third party. phfamouse shares your data only in the following circumstances and with the following categories of recipients:
8.1 Some of phfamouse's service providers and game studio partners are located outside the Republic of the Philippines. Where personal data is transferred to recipients in other countries, phfamouse ensures that such transfers are made only to countries or entities offering an adequate level of data protection, or under contractual safeguards approved by the National Privacy Commission.
8.2 Game studios providing certified RNG and live dealer content to phfamouse may process game session data (not personally identifiable information) on servers located outside the Philippines for the purpose of game integrity certification and outcome verification. Such data is anonymized or pseudonymized before transfer to the extent technically practicable.
8.3 phfamouse maintains a record of all cross-border data transfers and the safeguards applied to each, in compliance with Section 21 of the Implementing Rules and Regulations of the Data Privacy Act of 2012.
9.1 phfamouse retains your personal data for as long as your account is active and for such additional period as is necessary to comply with our legal obligations. The following retention periods apply:
9.2 Upon expiry of the applicable retention period, phfamouse will securely delete or anonymize personal data in accordance with its data disposal procedures, unless retention is required or permitted by applicable law.
10.1 phfamouse implements the following technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
11.1 Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by phfamouse:
11.2 To exercise any of these rights, please submit a written request to our Data Protection Officer at the contact details provided in Section 16. phfamouse will respond to all data subject requests within thirty (30) days of receipt. Where a request is complex or numerous, we may extend this period by a further thirty (30) days with prior notification to you.
11.3 Certain rights are subject to limitations under applicable law. In particular, the right to erasure may be restricted where phfamouse is required to retain data for regulatory compliance, AML obligations, or active legal proceedings.
12.1 The phfamouse platform is strictly restricted to individuals who are at least twenty-one (21) years of age, in compliance with PAGCOR regulations governing real-money online gaming in the Philippines.
12.2 phfamouse does not knowingly collect personal data from persons under the age of 21. If phfamouse becomes aware that personal data has been collected from an individual below the minimum age, the account will be immediately terminated, all balances forfeited in accordance with the Terms & Conditions, and the personal data of the underage individual deleted without undue delay.
12.3 If you have reason to believe that a minor has registered on phfamouse, please contact us immediately at the details provided in Section 16 so that appropriate action can be taken.
13.1 phfamouse will send you promotional emails, SMS messages, and in-platform notifications about bonuses, promotions, new games, and platform updates only where you have provided explicit consent to receive such communications during registration or in your account settings.
13.2 You may opt out of marketing communications at any time by: (a) clicking the "unsubscribe" link in any promotional email; (b) updating your notification preferences in your phfamouse account settings; or (c) contacting phfamouse customer support.
13.3 Opting out of marketing communications will not affect transactional communications that are necessary for the operation of your account, including deposit confirmations, withdrawal notifications, and account security alerts.
13.4 phfamouse does not engage in marketing practices that target individuals who have registered a self-exclusion order or who have otherwise indicated that they are experiencing gambling-related harm.
14.1 The phfamouse platform may contain links to third-party websites or services — for example, links to PAGCOR's official website or responsible gaming resources. These third-party sites operate under their own privacy policies, and phfamouse bears no responsibility or liability for their data handling practices.
14.2 phfamouse recommends that you review the privacy policy of any third-party site you visit before providing any personal information to that site.
15.1 phfamouse reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, or phfamouse's data processing practices. The date of the most recent revision is displayed at the top of this Policy.
15.2 When material changes are made to this Policy, phfamouse will notify active registered players via email to the registered email address and/or via a notice displayed on login. The revised Policy will take effect fourteen (14) days after notification unless the change is required for immediate legal compliance.
15.3 Continued use of the phfamouse platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, please close your account and contact us to arrange return of your withdrawable balance.
16.1 For all data protection inquiries, subject access requests, and privacy-related complaints, please contact the phfamouse Data Protection Officer:
16.2 phfamouse targets a response time of thirty (30) days for all data subject requests. Complex requests may require up to sixty (60) days, with prior notice provided to the requesting player.
16.3 If you are not satisfied with how phfamouse has handled your personal data or responded to a data subject request, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines at their official offices and through the official NPC complaint channels.
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